Is there a setup fee?
Onboarding, configuration and data migration are included in your plan. For complex rollouts or custom development we'll scope a one-time implementation fee up front, no surprises.
Can we add capabilities later?
Absolutely. The platform is adaptable, switch capabilities on as you grow and your monthly plan adjusts to match. Most clients start small and expand within months.
Do you host our system?
Yes. Every plan includes managed hosting that's monitored around the clock. Business and Enterprise get dedicated environments with stronger uptime guarantees.
Is support included?
Every plan includes support, email on Starter, priority on Business, and 24/7 with a named account manager on Enterprise. We're based in Kigali, so help is local.
What about contract length?
Plans are billed monthly with no long-term lock-in. Annual agreements are available for Business and Enterprise if you'd prefer a discount.
Can you build custom features?
Yes. Custom capabilities, integrations and bespoke workflows are core to what we do, included from the Enterprise plan and available as add-ons on others.